| I didn't receive my activation email. | First: Check your junk/spam folder. Your email software may have placed it there. |
| It's not in my inbox or junk/spam folder. Contact Smartkiddies by email or phone. You may have incorrectly written your email address and the email bounced back to us. We can re-send your email to the correct address or activate the registration for you. | |
| There's a red cross or a blank page where the lessons are meant to be. | To use Smartkiddies you need to download Flash Player Version 9 or later. Adobe Flash Player is free to download. When downloading flash please uncheck the Google toolbar if you don't want it. Google toolbar is NOT needed to run Smartkiddies. |
| Schools in Western Australia - Downloading the latest version of Flash Player 9 | To download the latest version of Flash Player please contact ICT Support on 92645555 or email ICT.ServiceDesk@det.wa.edu.au They will assist you in the process of downloading Flash Player 9 across your school's network. |
| We can use Smartkiddies on some machines in our school, but not others. | To use Smartkiddies you need to download Flash Player Version 9 or later on every computer (you are able to download and run it across your entire school network from your school's server. Contact your computer coordinator for instructions). Adobe Flash Player is free to download. When downloading flash please uncheck the Google toolbar if you don't want it. Google toolbar is NOT needed to run Smartkiddies. |
| My username and password isn't working. | 1. Please check that 'caps lock' isn't on. 2. Try again 3. Still not working - contact Smartkiddies on 0425250726 or andy@smartkiddies.com
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:: curriculum
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:: samples
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:: cost
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:: 14 day trial
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